Reference

Terms Conditions

We keep our terms clear so you know what to expect when you open an account, deposit via bKash, Nagad or Rocket, and request a withdrawal. This page outlines how we handle accounts, verification, gameplay and wallet activity for players in eligible Bangladesh regions.

Account verification requiredMobile wallet depositsWithdrawal processing stepsFair play rulesRegion eligibility
betmet Terms Conditions
POLICY CONTACT

Questions About These Terms

If you need clarification on any part of these terms or have a specific question about your account, reach us through the channels below. We respond to most queries within a few hours during business days.

Team online

Live Chat

Open the chat widget from any page on your desktop or mobile browser. Our team can walk you through verification steps, explain withdrawal rules or clarify bonus conditions in real time.

Email Support

Send detailed questions or document requests to our support address. Include your registered mobile number so we can match your account and respond with the information you need.

Account Settings

Log in and visit the help section inside your account dashboard. You'll find FAQs covering wallet verification, Deposit references and Account closure requests alongside your transaction history.

HOW WE OPERATE

Account & Wallet Security

We treat your account data and wallet transactions with the same care you'd expect from your mobile banking app. Here's how we keep things secure and transparent.

Wallet Verification

Before your first withdrawal, we verify that your bKash, Nagad or Rocket account matches the name on your betmet profile. This step protects both you and us from fraud and ensures payouts reach the right person.

Session Security

Your login session expires after a period of inactivity, and we prompt you to re-enter your password or OTP if you return from a different device. This prevents unauthorised access if you leave your phone unlocked.

Transaction Logs

Every deposit, bet and withdrawal is recorded in your account history with a timestamp and transaction ID. You can review your complete wallet activity at any time from the account dashboard.

Data Retention

We retain your account and transaction records for as long as required by applicable regulations. If you close your account, you may request deletion of personal data not subject to legal retention requirements by contacting support.

Terms & Conditions FAQ

No, only one account per person is permitted. Multiple accounts from the same individual will be suspended, and any winnings or balances may be forfeited. We cross-check mobile numbers and wallet details to detect duplicates.

Contact support immediately to correct it. If we discover mismatched details during verification—such as a bKash account in a different name—we'll ask you to provide valid documents before processing any withdrawal.

Bonus-specific rules are published on the promotions page and incorporated into these terms by reference. If a bonus condition conflicts with a general term, the bonus-specific rule applies to that promotion only.

In most cases, withdrawals must return to the same wallet you deposited from. If you need to change your payout method, contact support with proof of ownership for both the old and new accounts.

Log in, visit account settings and submit a closure request. Withdraw any remaining balance first. Once closed, your account cannot be reopened—you would need to register a new account if you return.

No. These terms apply to players in regions where betmet services are available and compliant with local law. Players outside eligible regions should not register or use the platform, and we reserve the right to restrict access based on location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.